Beijing, September 3 (reporter, Mingyan) Since the rainy season, the "Car Complaint Station" column of the car channel of the Central Broadcasting Network has received many complaints from car owners reporting that their vehicles are leaking or unfortunately soaking in water. After several exchanges and consultations, most of the complaints have been properly handled by the manufacturer or 4S store. Of course, some car owners are not so lucky. In the face of strong manufacturers, they are helpless and helpless.
Mr. Qing, who lives in Jiangsu, is such a helpless car owner.
Mr. Qing said that his car was a Cadillac XT5 2020 modified model and was purchased in August 2020. There were two water leakage problems in the car in May and July this year. Among them, the second water leakage was more serious, and the carpets in the main and passenger seats and the rear row were soaked. Later, in addition to lengthening the drain pipe, the solution of the 4S store was to disassemble and install the carpets in the main and passenger seats and dry them.
Mr. Qing was worried that after two leaking soaks, the service life of the modules on the car floor would be affected, so he hoped that the manufacturer could replace or extend the warranty of the modules on the car floor.
In the face of Mr. Qing’s appeal, the manufacturer and 4S store have always been very tough, "no warranty extension, no responsibility for warranty".
Mr. Qing told us in detail about the two water leaks. In May 2021, after a rainy day, Mr. Qing found rust spots under the passenger glove box and watermarks on the passenger side wall while using the car, so he went to the 4S shop to check. Mr. Qing said that the leakage was relatively small that time, and the floor of the car was not soaked. After the inspection of the 4S shop, it was the sunroof water outlet that leaked, and the drain pipe fell off, so it helped to restore it to its original position, and the problem was temporarily solved.
(Picture provided by the owner, sent by CCTV Network)
(Picture provided by the owner, sent by CCTV Network)
(Picture provided by the owner, sent by CCTV Network)
At the end of July 2021, after experiencing a typhoon and rainstorm, Mr. Qing found that the car was leaking again. This time, the water volume was relatively large, and the floor of the passenger car was already soaked. After inspection by the 4S shop, it was found that all the main and passenger seats and the rear seats were partially soaked, and the carpet in the rear was soaked, which was still the problem of the sunroof drain pipe. This time, the 4S shop was originally going to replace Mr. Qing with a new drain pipe, but the staff in the relevant store said, "It won’t work if you change it. The drain pipe has design defects, and it is best to lengthen it."
Therefore, this time, the 4S shop lengthened the drain pipe of the right A-pillar sunroof for Mr. Qing, and at the same time, disassembled and dried the carpet of the main and auxiliary seats.
(Provided by the owner, sent by CCTV Network)
(Picture provided by the owner, sent by CCTV Network)
(Picture provided by the owner, sent by CCTV Network)
Mr. Qing mentioned that through the handling of the maintenance staff, it can be seen that he is not an isolated case. Just when Mr. Qing entered the shop for maintenance, he also encountered two other car owners who were repairing in the 4S shop because of the same problem. In Mr. Qing’s Cadillac XT5 group, there are also car owners who recently issued a friendly reminder, "Check if your co-pilot has water ingress, check if the drain pipe of the sunroof is stuffed into the drain hole, and pry open the black board on the front window glass corner of the main and co-pilot, and you can see it. If the main and co-pilot carpets are often found to be moldy and white, it is water ingress."
(Provided by the owner, sent by CCTV Network)
In this regard, the 4S shop said that the vehicle does have quality problems, and also mentioned "design defects".
What puzzled Mr. Qing was that the manufacturer did not accept Mr. Qing’s appeal to extend the warranty, but only said, "Continue to open, and if there is a problem within the 3-year quality assurance period, let’s talk about it."
In this regard, the CCTV Auto Channel tried to contact the Cadillac manufacturer’s personnel, but as of press time, the manufacturer has not responded.
If you are facing questions about buying a car and maintaining a car, you may wish to come to the "Car Complaint Station" of the CCTV Auto Channel for consultation or complaint. The CCTV Auto Channel will contact the front-line experts to provide a detailed and professional answer. If your rights and interests are indeed infringed, we will do our best to help you protect your rights.
The contact information of the "Car Complaint Station" is as follows:
Telephone: 010-56807181
WeChat: Auto_CNR
Email: auto@cnr.com
To make an online complaint, please clickhere
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