After more than a year of offline rectification, at 9:00 yesterday morning, Didi Hitch resumed its trial operation in Beijing, Wuhan and other cities. Before the trip, facial recognition to prevent account theft, abnormal danger warning of driving routes, restrictions on drivers to pick orders at will, and special safety buttons for women were also launched. However, after the return, Didi Hitch was temporarily unable to "cross the city".
All passengers and drivers need face authentication.
"In order to get a ride, it took almost 10 minutes to succeed. But it’s better to be more cumbersome, I feel safer." Early yesterday morning, Ms. Xing, a citizen who lives in Haidian and works in Fengtai, sighed as she tried to use the ride.
After going back online, when passengers use Didi Hitch for the first time, they need to complete the tasks of "real-name information authentication", "safety function confirmation" and "passenger safety knowledge learning", and the real-name information authentication process also needs to recognize faces. After getting on the bus, the system also prompts to turn on the settings of emergency contacts and turn on the recording function during the trip.
In the previous two hitchhiking safety incidents, the platform was criticized for its lack of initiative in ensuring the safety of passengers. After the return, there is an obvious "female safety assistant" button on the page. Didi said that for abnormal situations such as abnormal driving routes, abnormal stops of vehicles or disappearing tracks in the middle, female safety assistants will promptly carry out active danger warnings.
"The system has found that the route has seriously deviated from the route, and Didi will assist the police to protect the safety of the driver’s journey!" In the screenshot provided by Didi, the reporter saw that once the system detects that the ride has seriously deviated from the original route, it will push a conspicuous prompt to the passenger’s mobile phone. At this time, passengers can click one item in the "Trip safety does not need help, 110 alarm, trip sharing" popped up by the system according to the actual situation.
In addition, when there is a long-distance trip, the female safety assistant will provide automatic recording and increase the frequency of facial recognition of fellow travelers. Female users can see a series of information about the ride-hailing person, including driving age, car age, and the specific time of facial recognition. In order to "socialize", the ride-hailing platform has offline personalized personal privacy information such as avatar and gender.
Two anti-occupation "soliciting" orders a day
"After running through Didi, you can’t even pull a hitchhiker? This is too harsh," grumbled one express driver, who had wanted to register a hitchhiker to pull a job because his vehicle was about to exceed the required service life of Didi Express, but found that it would not work.
According to the practice running rules, if the trip is completed as a car-hailing driver on the Didi Chuxing platform within 30 days, or if it is currently in the state of departure, it cannot be released as a car owner on the ride-sharing platform.
For drivers who borrow the name of Hitch to "solicit customers", the platform also restricts the route and frequency of car owners to take orders to ensure that car owners only send orders on the way. For example, car owners need to set their own common locations and can only take orders between common locations. In Beijing, Hitch owners can take up to two orders a day and set up up to four common locations.
After a number of previous hitchhiker security incidents, the verification and real-time confirmation of the driver’s true identity has become a major concern for hitchhikers. In the future, in addition to the ID card and facial recognition verification required for owners and passengers to register for hitchhikers, the platform will also collect driver’s license, driving license and ID card information by dynamic shooting to prevent document fraud. Before each order, the owner needs to pass facial recognition to avoid account theft.
In terms of driver background screening and identity confirmation, in addition to coordinating with the public security organs to conduct comprehensive background checks on registered car owners, the platform has also introduced a list screening mechanism for dishonest people, and dishonest people who can be publicly inquired cannot be registered as ride-hailing owners. The platform will also restrain drivers and passengers through "behavior points". According to the recently received evaluations, complaints and other information, those with a behavior score of less than 400 points will stop serving.
Cross-city hitchhiking is not yet open
"Hitchhiking costs 21.2 yuan from the company to home, 26 yuan for the express car, and less than 14 yuan for a carpool. Can I get a ride?" After hearing the news of Hitchhiking’s return, citizen Xiaowen hurried to the APP to prepare a ride. However, after comparing the prices, he found that Hitchhiking is not attractive in terms of price now.
In the more than a year since Hitch went offline, Hello, Cao Cao, Autonavi and others have launched Hitch one after another, and with the start of Hitch, they have jointly snatched the market. In the face of fierce competition, Didi, which is being rectified, has launched services such as "special carpooling" and "50% off carpooling" to attract passengers to use carpooling.
After comparison, the reporter found that for short-distance travel orders within ten or twenty kilometers, there is no price advantage between hitchhiking and express and carpooling. In long-distance travel of forty or fifty kilometers, the price of hitchhiking is more attractive.
It is worth noting that Didi Hitch will only provide in-city services within 50 kilometers, indicating that the platform cannot complete "cross-city" orders, while Hitch platforms such as Hello and TikTok can provide Hitch "cross-city" services. Didi responded, "We will continue to optimize products and improve plans based on user feedback from the trial cities, and gradually open up more travel scenarios such as long-distance and cross-city." (Reporter, Sun Qiru)
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